With over 15 years of experience providing insurance to a wide variety of businesses, we pride ourselves on our efficient and effective claims handling service. Our dedicated internal team is ready to respond 24 hours a day, 7 days a week, 365 days a year to claims around the world, and is supported by a global panel of experts that includes lawyers, forensic consultants, loss adjusters and crisis management specialists.
In order to provide rapid first line support to all our clients, we operate a 24/7 global incident response centre. Located in the UK, this contact centre is manned by multi-lingual, experienced call handlers who are available at all times to respond to live incidents or accept the reporting of active claims.
Another way to contact us is through our CFC Cyber Incident Response app. It is a crucial incident management tool and allows policyholders to report incidents, notify claims and request urgent assistance at any time of the day or night at the click of a button. The app is available for free on iTunes and Google Play stores.
We have established an extensive partner network across the globe of highly specialised, vetted providers in a wide variety of areas. These partners allow us to provide highly localised support to our clients in over 60 countries around the world. Throughout the claims process, CFC maintains central oversight and management to ensure a consistent experience for all our customers.