We intend to provide an excellent service to you. However, we recognise that there may be occasions when you feel that this has not been achieved. In these cases, please follow the below steps to log your complaint with the relevant people.

If you are unhappy with any aspect of the service that you receive from us, please contact your insurance broker in the first instance, stating the nature of your complaint, the policy and/or claim number. Alternatively, you can contact us directly at enquiries@cfcunderwriting.com or please write to:

  • Chief Executive Officer
  • CFC Underwriting Limited
  • 85 Gracechurch Street
  • London, EC3V 0AA
  • United Kingdom

If, after taking this action, you are still unhappy with the response, please write to:

  • Complaints
  • Fidentia House
  • Walter Burke Way
  • Chatham Maritime
  • Chatham
  • Kent, ME4 4RN
  • United Kingdom
  • Email: complaints@lloyds.com
  • Telephone: +44 (0)20 7327 5693
  • Fax: +44 (0)20 7327 5225

Having taken this action, if you feel that your complaint has not been handled satisfactorily, you may seek assistance from:

The Financial Ombudsman Service will become involved if you are an eligible complainant as defined by the rules of the Financial Conduct Authority.

The existence of this complaints procedure does not affect any right of legal action you may have against CFC Underwriting Limited or Lloyd’s as detailed in the Choice of Law condition on the last page of your policy.